Khaled Kokhon is a Senior Customer Success Manager at Coursera with over 17 years of experience in customer success and functional consulting. He specializes in workforce development, digital learning, and strategic account management for large, complex organizations, driving impactful partnerships that support digital transformation.
Previously, Khaled built and led the Customer Success Unit at StarLink, the largest IT security distributor in the Middle East, Turkey, and Africa, where he pioneered scalable client engagement models. He later managed high-profile accounts at Microsoft across the UAE, Saudi Arabia, the Gulf, and South Africa, guiding organizations through cloud adoption, digital transformation, and workforce upskilling.
At Coursera, Khaled has led numerous transformative digital learning programmes, aligning skills development with each client’s strategic objectives. Known for his analytical, data-driven approach, he delivers tailored solutions and measurable results, with particular expertise in generative AI upskilling and competency frameworks that help organizations stay competitive in a rapidly evolving digital landscape.